Privacy Policy – aed365

1. Who We Are and How to Contact Us

aed365 is an online casino and sports betting platform operating at aed365.pro, serving players across Bangladesh. For all privacy-related enquiries, requests, or complaints, please contact our Data Privacy team using the details below:

Email: support@aed365.pro
Response time: Within 2 business days (Bangladesh Standard Time, UTC+6)

We are committed to addressing all data-related requests promptly and in good faith. All privacy communications must be submitted in writing via the email address above.

2. Data We Collect

2.1 Information You Provide Directly

When you register for an account, make a deposit or withdrawal, or contact our support team, you provide us with personal data including:

• Identity data: Full legal name, date of birth, and gender.
• Contact data: Email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Account credentials: Username and encrypted password.
• Financial data: Payment method details including bKash wallet number, Nagad account number, Rocket account number, or Upay account reference. We do not store full card numbers where card payments are used — these are handled directly by our payment processing partners.
• Verification documents: Copies of government-issued ID (National Identity Card, passport, or driving licence) submitted during KYC verification.
• Communications data: Any messages, emails, or chat transcripts exchanged with our customer support team.

2.2 Data Collected Automatically

When you access the Platform, our systems automatically collect certain technical data:

• Device and technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and referral source.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 7 of this Policy.
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and compliance purposes.

2.3 Data from Third Parties

We may receive supplementary data about you from third-party partners in limited circumstances, including:

• Identity verification providers who assist with KYC checks.
• Payment processors (such as bKash, Nagad, and Rocket) who confirm transaction status.
• Fraud prevention and anti-money-laundering screening services.

3. How We Use Your Data

aed365 uses your personal data only for the purposes set out in this Policy. The table below summarises the primary purposes and the lawful basis for each use:

We will not use your personal data for any purpose incompatible with the purposes stated above without first obtaining your explicit consent.

4. Data Sharing and Disclosure

4.1 Trusted Service Providers

aed365 shares personal data with a limited number of carefully selected third-party service providers who assist us in operating the Platform. These include:

• Payment processors: bKash, Nagad, Rocket, and Upay for transaction processing.
• KYC and identity verification providers: To confirm your identity and age in compliance with our anti-fraud obligations.
• Game software providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive anonymised session data to deliver gameplay.
• IT and hosting providers: Who maintain the technical infrastructure on which the Platform operates.
• Analytics providers: Who help us understand how players use the Platform so we can improve user experience.

All third-party service providers are contractually required to handle your personal data confidentially and to use it solely for the purpose for which it was shared.

4.2 Legal Disclosures

aed365 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or in response to a lawful request. We will notify you of such disclosures where we are legally permitted to do so.

4.3 No Sale of Personal Data

aed365 does not sell, rent, lease, or otherwise transfer your personal data to any third party for that party's own marketing or commercial purposes. Your data is not a commodity on our Platform.

5. Data Retention

aed365 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means:

• Account data is retained for the duration of your account's active life, plus a minimum of five (5) years following account closure, to meet anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• KYC verification documents are retained for the same period as account data, in line with legal obligations.
• Customer support communications are retained for up to three (3) years from the date of the last interaction.
• Marketing preferences and consent records are retained until you withdraw consent or request deletion, plus a further period for audit purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

6. Your Privacy Rights

As a user of the aed365 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@aed365.pro:

• Right of Access: You may request a copy of all personal data we hold about you, along with information on how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interest as the lawful basis, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. aed365 uses cookies and similar technologies (such as local storage and session tokens) to make the Platform function correctly and to improve your experience.

7.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as preferred language and display settings to personalise your experience.
• Analytics cookies: Collect anonymised data about how users interact with the Platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, including duplicate account creation and suspicious login patterns.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Please be aware that disabling essential cookies will prevent certain parts of the Platform from functioning correctly, including the ability to log in and place wagers. Detailed instructions for managing cookies are available in the help documentation for all major browsers.

8. Data Security

aed365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including passwords (stored as salted hashes, never in plain text).
• Strict role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• Intrusion detection systems and 24/7 security monitoring.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights, aed365 will notify affected users and, where required, the relevant authorities, within the timeframes required by applicable law.

9. Children's Privacy

The aed365 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at support@aed365.pro.

10. Marketing Communications

With your consent, aed365 may send you promotional communications about new games, bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket season offers), and other aed365 news via email or SMS. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Contacting our support team at support@aed365.pro and requesting removal from our marketing list.
• Updating your communication preferences within your Account settings.

Please note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, or important account security alerts — these will continue to be sent as they are necessary for the operation of your account.

11. International Data Transfers

aed365 operates primarily to serve players in Bangladesh. Some of our trusted service providers — including game software providers and analytics partners — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

12. Changes to This Privacy Policy

aed365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered users via email. Your continued use of the Platform after the updated Policy has been posted constitutes your acceptance of those changes. We encourage you to review this Policy periodically.