aed365 Frequently Asked Questions

Creating an aed365 account takes under two minutes. Visit aed365.pro, click the Login button, and follow the registration flow by entering your full name, date of birth, mobile number, and a secure password. You must be 21 years or older to register. Once your details are submitted, a verification SMS is sent to your mobile number to confirm your account.

aed365 requires a valid government-issued photo ID for KYC verification — acceptable documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Upload clear, unedited photographs of your documents through the Account Verification section of your dashboard.

Standard KYC verification on aed365 is completed within 24 to 48 hours of document submission. During peak periods such as BPL or IPL season, processing may take up to 72 hours. You will receive a confirmation notification by SMS or email once your account is fully verified. Unverified accounts may be limited in their ability to make withdrawals.

To reset your aed365 password, go to the login page and click "Forgot Password". Enter the mobile number or email address linked to your account and follow the reset instructions sent via SMS. Choose a strong new password that contains at least eight characters, including a mix of letters, numbers, and symbols. If you continue to have trouble, contact support@aed365.pro.

No. aed365 permits only one account per player. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account was created in error — for example by a family member using the same device — contact our support team immediately at support@aed365.pro.

To close your aed365 account, email support@aed365.pro with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within two business days. Any remaining balance will be refunded to your verified payment method. If you are closing your account due to a gambling concern, we encourage you to consider our self-exclusion programme instead.

To place a cricket bet on aed365, navigate to the Cricket section from the main menu, choose your match — BPL, IPL, T20 World Cup, or any other available fixture — and select the market you want to bet on (match winner, top batsman, total runs, and more). Enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available for selected matches.

aed365 offers a wide library of casino games including slots from Pragmatic Play, NetEnt, and Microgaming; live dealer games (roulette, blackjack, baccarat, and game shows) powered by Evolution Gaming and Ezugi; and speciality games including Aviator (crash game) by Spribe. The full game catalogue is accessible on both mobile and desktop browsers with no app download required.

aed365 games are not rigged. All slot and RNG-based games use certified Random Number Generator (RNG) technology provided by globally recognised software studios including Pragmatic Play, NetEnt, and Microgaming. Live dealer games use physical cards and wheels streamed in real time from regulated studios. The RTP (Return to Player) percentage for each game is set by the software provider and cannot be altered by aed365.

Yes. aed365 is fully optimised for mobile play. The platform works seamlessly on Android and iOS smartphones and tablets through your mobile browser — no app download is needed. The mobile site loads quickly even on 4G connections and supports all features including deposits via bKash, live cricket betting, slot games, and live dealer casino.

BPL (Bangladesh Premier League) betting on aed365 follows standard cricket betting rules. Bets are settled based on the official match result declared by the tournament organiser. If a match is abandoned or reduced by rain, bets on markets that could not be determined are voided and stakes returned. In-play bets accepted before an official interruption announcement are settled on the result at the time of suspension where a result is determinable.

aed365 is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds. aed365 is operated for the Bangladesh online gaming market and complies with its terms of service and player protection obligations. Players are responsible for understanding the applicable laws in their jurisdiction.

You must be at least 21 years old to register and play on aed365. This is a strict requirement enforced through KYC document verification. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. aed365 takes underage gambling prevention very seriously and does not market to individuals below this age threshold.

To self-exclude from aed365, email support@aed365.pro with the subject line "Self-Exclusion Request", specifying your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent). Your account will be closed within one business day, all marketing communications will stop immediately, and any remaining balance will be refunded to your verified payment method.

Deposit limits on aed365 can be set directly in your Account Settings under the Responsible Gaming section. You can choose a daily, weekly, or monthly cap in BDT. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before the new higher limit becomes active. These tools are designed to help you maintain full control over your spending.

The best way to contact aed365 customer support is by emailing support@aed365.pro. Our team responds within 2 business days (Bangladesh Standard Time, UTC+6). For urgent matters such as self-exclusion requests or account security concerns, mark your email as urgent and our team will prioritise your case. Please do not share your password with any support representative.